The Art of WOW

Driving Extreme Client Loyalty

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Overview
Overview
How well do you rate the client experience that you create? Are you and your team continually delivering WOW experiences, especially to those clients who matter most?

Every financial professional knows it’s impossible to control the markets. But the most successful also know they have the power to control the most important tool for building their business - and it’s not performance.

Developed with internationally recognized client experience expert Dr. Joseph Michelli, Janus Henderson’s The Art of WOW program empowers you to drive deep client loyalty - the kind that creates clients for life. Learn how to systematically exceed client expectations by creating meaningful, unforgettable moments that clients talk about and attract valuable new business.

Connect with Us

Contact your Janus Henderson sales director about The Art of WOW and how it can help establish you as a thought leader and drive deep client loyalty by creating meaningful moments that clients talk about.

Contact us

The Book of WOW
Our Experts
Our Experts
Bryan Powell HeadshotBryan Powell
Senior Director, Practice Management
Marquette Payton HeadshotMarquette Payton
Director, Practice Management Consultant
Get in contact with our team.
Contact your Janus Henderson sales director
about The Art of WOW to learn how you can drive extreme client loyalty.

Contact us
Overview
The Book of WOW

How well do you rate the client experience that you create? Are you and your team continually delivering WOW experiences, especially to those clients who matter most?

Every financial professional knows it’s impossible to control the markets. But the most successful also know they have the power to control the most important tool for building their business — and it’s not performance.

Developed with internationally recognized client experience expert Dr. Joseph Michelli, Janus Henderson’s The Art of WOW program empowers you to drive deep client loyalty — the kind that creates clients for life. Learn how to systematically exceed client expectations by creating meaningful, unforgettable moments that clients talk about and attract valuable new business.

Marquette Payton Headshot

Marquette Payton
Director, Practice Management Consultant

Connect with Us

Contact your Janus Henderson sales director about The Art of WOW and how it can help establish you as a thought leader, generate referrals and deepen client relationships.

Connect with Us

Contact your Janus Henderson sales director about The Art of WOW and how it can help establish you as a thought leader and drive deep client loyalty by creating meaningful moments that clients talk about.

Knowledge Studio

Experience our most popular programs on your own time.

How well do you rate the client experience you create? Download The Book of WOW to learn how to drive deep client loyalty in a commoditized world.

What’s in The Book of WOW?

  • Learn a step-by-step process that can turn high-value, affluent clients into your biggest fans
  • Find out how to create deeper connections with your clients with techniques to tailor your communications to resonate best with theirs
  • Discover how to spot key opportunities to deliver WOW experiences to your clients by creating meaning-making moments with what matters most to them
The art of wow

Client experience for the modern financial professional

Actionable steps to help advisors take charge of their client experience (CX).

Client experience for the modern financial professional

Actionable steps to help advisors take charge of their client experience (CX).

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Turning Stress Awareness into Action EMEA

Our Practice Management Team explains how recognizing and managing our short-term reactions to stress can help prevent its harmful long-term impacts on our health and well-being.