Please ensure Javascript is enabled for purposes of website accessibility Optimize Your WOW Client Experience this Holiday Season - Janus Henderson Investors

Optimize Your WOW Client Experience this Holiday Season

Michael Futterman

Michael Futterman

Head of Knowledge Labs<sup>®</sup><br> Professional Development


Lindsay Troxell

Lindsay Troxell

Senior Director of Practice Management


6 May 2021
60 minute read

Optimizing WOW in your business is the best thing you can do for your clients’ overall experience – especially during the gift-giving season. Learn strategies to help you drive client loyalty efficiently and intentionally during the holiday season and beyond.

Key Takeaways

  • Create a WOW Experience Matrix: a process that can turn high-value, affluent clients into your biggest fans
  • Identify core client personas to create deeper connections through gifts and gestures
  • WOW your clients in a sustainable way that clients learn to expect

Related Content

Michael Futterman

Michael Futterman

Head of Knowledge Labs<sup>®</sup><br> Professional Development


Lindsay Troxell

Lindsay Troxell

Senior Director of Practice Management


6 May 2021
60 minute read

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