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Interest rates set the music for publicly listed alternatives in 2024

Markets are tied to interest rates and the direction of bond yields as we move into 2024. Portfolio Manager James de Bunsen considers three key questions for investors in publicly listed alternatives.

James de Bunsen, CFA

James de Bunsen, CFA

Portfolio Manager


18 Dec 2023
10 minute read

Key takeaways:

  • Just like mainstream assets, alternatives, such as private equity, private debt, property and infrastructure, have been beholden to interest rates and bond yields.
  • Inflation pressures seem to be receding, while growth is also decelerating, suggesting interest rate cuts in 2024.
  • That could be positive for several areas, including listed private equity funds, listed infrastructure and renewable energy investment companies, where assets seem materially undervalued due to conservative pricing structures, and REITs.

Interest rates and bond yields hold all asset classes in their thrall as we go into 2024. This includes alternatives, such as private equity, private debt, property and infrastructure. For those alternatives in a liquid, listed wrapper – in other words investment companies and REITs – this has been particularly acute in recent years. While private markets mostly generated positive returns in both 2022 and 2023, with their (commonly) quarterly and mark-to-model (marks) valuations seemingly untouched by the spike in rates, listed equivalents have, in technical parlance, taken a bath.

This leads to three key questions for 2024. What is the future direction of interest rates? Are underlying private market valuations credible? And how attractive are listed alternative share prices in light of the previous two answers?

Trends in current data give us reasonably high conviction that interest rates have peaked, probably bond yields too, all along the curve. This is incontrovertibly positive for any business model with leverage (debt), and also for valuations (which tend to be negatively correlated with yields). At the very least, the situation for debt servicing costs or valuations based on discounted cash flows seems unlikely to be worse than expected. How quickly it improves is harder to call, but inflation pressures certainly appear to be diminishing quickly in terms of goods and more slowly in terms of services. Growth is also decelerating, meaning interest rate cuts are highly probable in 2024.

Will this have any impact on those preternaturally robust private market valuations? If they didn’t adjust lower for a 4% (400 basis points, in financial parlance) rise in yields, then why would they benefit from lower rates? That is a fair point, but perhaps misses a key but overlooked feature of private markets – they are often highly conservative. This is particularly evident in listed alternatives where the governance and oversight of valuation methodologies is perhaps most robust.

For listed private equity funds (vehicles that hold investments in assets not listed on a public stock exchange), we can look at how valuations in portfolios compare to listed companies as a guide to what constitutes fair value. But as the adage goes, something is only worth what someone is willing to pay for it. As Figure 1 shows, listed private equity funds have sold assets at a significant premium in 2023 – measured as an average uplift on valuations on sale (during an IPO drought, no less). So, to answer the second question, transactional evidence points to material undervaluation versus the consensus view that marks are simply too high.

JHI

Figure 1: Are private equity valuations conservative, rather than excessively optimistic?

Source: Company results. HGT = Hg Capital (12 months to Sept 2023). HVPE = HarbourVest (6 months to July 2023). PIN = Pantheon International (12 months to May 2023). APAX = Apax Global Alpha (6 months to June 23). Past performance does not predict future returns. Note: References made to individual securities do not constitute a recommendation to buy, sell or hold any security, investment strategy or market sector, and should not be assumed to be profitable. Janus Henderson Investors, its affiliated advisor, or its employees, may have a position in the securities mentioned.

We see a similar trend in listed infrastructure and renewable energy investment companies. These assets are valued on a discounted cashflow basis, where future earnings are discounted back to the present day using an appropriate interest rate. This ‘discount rate’ is derived from the risk-free rate (eg. short-term government bond yields) and a risk premium. Assuming the actual risk of these underlying assets has remained fairly stable (which affects the risk premium), then higher government bond yields would suggest lower valuations, as the discount rate on future cashflows has increased.

However, we have observed over the years that discount rates have remained in a tight range, even though bond yields have fallen consistently for more than a decade. This stability was achieved as valuers increased the risk premium element of the discount rate. This was done, not to reflect a higher level of risk in the underlying assets, but with the same conservatism shown by valuers of private equity companies. And, once again, beyond these mark-to-model valuation practices, we have been able to observe market transactions at levels higher than carrying values (a measure of the value of a company based on what is provided on its balance sheet).

So, as net asset values (NAVs) across these sectors have risen, but share prices have fallen, is the market seeing something else on the horizon to get pessimistic about? Well, infrastructure and renewables earnings are pretty rock solid even in a slowdown. Contracts are long dated, linked to inflation and with very strong counterparties, or backed by government subsidies. For private equity companies there is always the risk of slowing earnings, but this does not seem to be worrying mainstream index investors at the moment, in line with the consensus of a soft landing. Leverage is a concern but, so far, we see some red flags but no systemic issue.

If fundamentals look fine, and interest rates are turning into a tailwind, then what is the problem? Certainly, we think the market underappreciates some of the factors mentioned above, but that does not adequately explain why listed alternatives are trading at levels not seen since the global financial crisis – a radically more challenging time for financial markets.

We believe it is a confluence of other factors, that could loosely be bracketed under the heading of ‘technicals’. These would chiefly be:

  1. A rotation into other more liquid, low-risk, income generating assets (for example, bonds)
  2. FTSE 250 Index selling, based on UK economic pessimism
  3. Outflows driven by new cost disclosure rules concerning investment companies. While it is hard to persuasively argue the case for investors to fall in love with the UK again, there are clear signs that selling pressures are easing. There is also progress on the regulatory front, to end the requirement for funds to aggregate costs for listed investment companies, a longstanding concern in the financial industry.

In our view, buying fundamentally strong companies at a steep discount to what you believe they are worth is typically a rewarding mix, and this is where we find ourselves today.

We also think that this environment should be supportive for REITs to potentially do well in 2024. Here, the story has been one of a material reset of valuations for properties as yields ratcheted higher. Assets have re-priced quicker than at any time in history, and while some over-leveraged players (ie, those with excessive debt) have been forced to hold fire sales, most putative sellers and buyers have not been able to agree on a price. Hence, transaction volumes have cratered and there is still some scepticism about whether we have actually reached the bottom. In the areas we like, such as logistics, build-to-rent and student property, not only are fundamentals very strong, but completed transactions also bear out valuations. Moreover, historic data suggests that REITs often start to rally in advance of interest rate cuts. The conviction that they have peaked is the catalyst.

Alternatives: An investment that is not included among the traditional asset classes of equities, bonds or cash, such as property or infrastructure, hedge funds, commodities, private equity, art, derivatives, or cryptocurrencies.

Balance sheet: A statement of the assets, debts and capital of a business at a particular point in time, which includes details of the amount of income and expenditure over a preceding period.

Basis point (bps): One basis point equals 1/100 of a percentage point. 1 bp = 0.01%, 100 bps = 1%.

Bond yield: The level of income on a security expressed as a percentage rate. For a bond, at its most simple, this is calculated as the coupon payment divided by the current bond price. There is an inverse relationship between bond yields and bond prices. Lower bond yields mean higher bond prices, and vice versa.

Balance sheet: A statement of the assets, debts and capital of a business at a particular point in time, which includes details of the amount of income and expenditure over a preceding period.

Carrying value: A valuation measure, where the value of a business, for example, is based on information provided in the company’s balance sheet.

Counterparty: The other party in a contract agreement, or financial transaction.

Discounted cash flow: A means of valuing a company based on expectations of the money it might be expected to generate in future.

FTSE 250 Index: The 101st to 350th largest companies listed on the London Stock Exchange.

Inflation: The rate at which the prices of goods and services are rising in an economy. The Consumer Price Index (CPI) and Retail Price Index (RPI) are two common measures.

Initial Public Offering (IPO): The process of issuing shares in a private company to the public for the first time.

Leverage: A word with multiple meanings in financial markets:

1. The use of borrowing to increase exposure to an asset/market. This can be done by borrowing cash and using it to buy an asset, or by using financial instruments such as derivatives to simulate the effect of borrowing for further investment in assets.

2. Leverage is also an interchangeable term for ‘gearing’: the ratio of a company’s loan capital (debt) to the value of its ordinary shares (equity); it can also be expressed in other ways such as net debt as a multiple of earnings, typically net debt/EBITDA (earnings before interest, tax, depreciation and amortisation). Higher leverage equates to higher debt levels.

Liquid assets: Liquidity is a measure of how easily an asset can be bought or sold in the market. Assets that can be easily traded in the market in high volumes (without causing a major price move) are referred to as ‘liquid’.

Listed alternatives: Assets listed on a stock exchange, such as investment companies or real-estate investment trust (REIT).

Mark-to-model: A pricing method for an investment or portfolio that does not have a regular market to provide a consistent, regular pricing of assets, or valuations that rely on different variables or timeframes. Pricing for these models can be based on various assumptions, or estimates.

NAV (Net Asset Value): The total value of a fund’s (or company’s) assets, minus its liabilities.

Private markets (private equity/private debt: Investments that are not listed on a stock exchange, commonly priced less regularly than listed assets. These tend to be structured differently and can involve investors committing large amounts of money for long periods of time.

Risk free rate: The rate of return of an investment with, theoretically, zero risk. The benchmark for the risk-free rate varies between countries. In the US, for example, the yield on a three-month US Treasury bill (a short-term money market instrument) is often used.

REIT: An investment vehicle that invests in real estate, through direct ownership of property assets, property shares or mortgages. As they are listed on a stock exchange, REITs are usually highly liquid and trade like shares. Real estate securities, including REITs may be subject to additional risks, including interest rate, management, tax, economic, environmental and concentration risks.

Soft landing: The objective of central bank policy when it increases interest rates to counteract inflation. Too high, and it could have negative implications for the economy. Too low and it could fail to rein in inflation. A soft landing is a slowdown in economic growth that avoids a recession.

(Yield) curve: A graph that plots the yields of similar quality bonds against their maturities, commonly used as an indicator of investors’ expectations about a country’s economic direction. The shape of the yield curve can vary significantly, depending on where investors expect yields to trend in future.

Market GPS Mid-Year

INVESTMENT OUTLOOK
2024

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Important information

Please read the following important information regarding funds related to this article.

    Specific risks
  • An issuer of a bond (or money market instrument) may become unable or unwilling to pay interest or repay capital to the Fund. If this happens or the market perceives this may happen, the value of the bond will fall.
  • When interest rates rise (or fall), the prices of different securities will be affected differently. In particular, bond values generally fall when interest rates rise (or are expected to rise). This risk is typically greater the longer the maturity of a bond investment.
  • The Fund invests in other funds (including exchange-traded funds and investment trusts/companies). This may introduce more risky assets, derivative usage and other risks associated with the underlying funds, as well as contributing to a higher level of ongoing charges.
  • The Fund may use derivatives to help achieve its investment objective. This can result in leverage (higher levels of debt), which can magnify an investment outcome. Gains or losses to the Fund may therefore be greater than the cost of the derivative. Derivatives also introduce other risks, in particular, that a derivative counterparty may not meet its contractual obligations.
  • If the Fund holds assets in currencies other than the base currency of the Fund, or you invest in a share/unit class of a different currency to the Fund (unless hedged, i.e. mitigated by taking an offsetting position in a related security), the value of your investment may be impacted by changes in exchange rates.
  • When the Fund, or a share/unit class, seeks to mitigate exchange rate movements of a currency relative to the base currency (hedge), the hedging strategy itself may positively or negatively impact the value of the Fund due to differences in short-term interest rates between the currencies.
  • Securities within the Fund could become hard to value or to sell at a desired time and price, especially in extreme market conditions when asset prices may be falling, increasing the risk of investment losses.
  • The Fund aims to stay within predetermined volatility parameters over a rolling period of at least 5 years. However, the Fund may move outside these parameters if considered beneficial to investment performance or with the aim of preserving capital. Managing volatility will be prioritised over income generation.
  • Some or all of the ongoing charges may be taken from capital, which may erode capital or reduce potential for capital growth.
  • The Fund could lose money if a counterparty with which the Fund trades becomes unwilling or unable to meet its obligations, or as a result of failure or delay in operational processes or the failure of a third party provider.
    Specific risks
  • An issuer of a bond (or money market instrument) may become unable or unwilling to pay interest or repay capital to the Fund. If this happens or the market perceives this may happen, the value of the bond will fall.
  • When interest rates rise (or fall), the prices of different securities will be affected differently. In particular, bond values generally fall when interest rates rise (or are expected to rise). This risk is typically greater the longer the maturity of a bond investment.
  • The Fund invests in other funds (including exchange-traded funds and investment trusts/companies). This may introduce more risky assets, derivative usage and other risks associated with the underlying funds, as well as contributing to a higher level of ongoing charges.
  • The Fund may use derivatives to help achieve its investment objective. This can result in leverage (higher levels of debt), which can magnify an investment outcome. Gains or losses to the Fund may therefore be greater than the cost of the derivative. Derivatives also introduce other risks, in particular, that a derivative counterparty may not meet its contractual obligations.
  • If the Fund holds assets in currencies other than the base currency of the Fund, or you invest in a share/unit class of a different currency to the Fund (unless hedged, i.e. mitigated by taking an offsetting position in a related security), the value of your investment may be impacted by changes in exchange rates.
  • When the Fund, or a share/unit class, seeks to mitigate exchange rate movements of a currency relative to the base currency (hedge), the hedging strategy itself may positively or negatively impact the value of the Fund due to differences in short-term interest rates between the currencies.
  • Securities within the Fund could become hard to value or to sell at a desired time and price, especially in extreme market conditions when asset prices may be falling, increasing the risk of investment losses.
  • The Fund aims to stay within predetermined volatility parameters over a rolling period of at least 5 years. However, the Fund may move outside these parameters if considered beneficial to investment performance or with the aim of preserving capital. Managing volatility will be prioritised over income generation.
  • Some or all of the ongoing charges may be taken from capital, which may erode capital or reduce potential for capital growth.
  • The Fund could lose money if a counterparty with which the Fund trades becomes unwilling or unable to meet its obligations, or as a result of failure or delay in operational processes or the failure of a third party provider.
    Specific risks
  • Shares/Units can lose value rapidly, and typically involve higher risks than bonds or money market instruments. The value of your investment may fall as a result.
  • The Fund invests in other funds (including exchange-traded funds and investment trusts/companies). This may introduce more risky assets, derivative usage and other risks associated with the underlying funds, as well as contributing to a higher level of ongoing charges.
  • The Fund may use derivatives to help achieve its investment objective. This can result in leverage (higher levels of debt), which can magnify an investment outcome. Gains or losses to the Fund may therefore be greater than the cost of the derivative. Derivatives also introduce other risks, in particular, that a derivative counterparty may not meet its contractual obligations.
  • If the Fund holds assets in currencies other than the base currency of the Fund, or you invest in a share/unit class of a different currency to the Fund (unless hedged, i.e. mitigated by taking an offsetting position in a related security), the value of your investment may be impacted by changes in exchange rates.
  • When the Fund, or a share/unit class, seeks to mitigate exchange rate movements of a currency relative to the base currency (hedge), the hedging strategy itself may positively or negatively impact the value of the Fund due to differences in short-term interest rates between the currencies.
  • Securities within the Fund could become hard to value or to sell at a desired time and price, especially in extreme market conditions when asset prices may be falling, increasing the risk of investment losses.
  • The Fund aims to stay within predetermined volatility parameters over a rolling period of at least 5 years. However, the Fund may move outside these parameters if considered beneficial to investment performance or with the aim of preserving capital. Managing volatility will be prioritised over income generation.
  • Some or all of the ongoing charges may be taken from capital, which may erode capital or reduce potential for capital growth.
  • The Fund could lose money if a counterparty with which the Fund trades becomes unwilling or unable to meet its obligations, or as a result of failure or delay in operational processes or the failure of a third party provider.
    Specific risks
  • Shares/Units can lose value rapidly, and typically involve higher risks than bonds or money market instruments. The value of your investment may fall as a result.
  • The Fund invests in other funds (including exchange-traded funds and investment trusts/companies). This may introduce more risky assets, derivative usage and other risks associated with the underlying funds, as well as contributing to a higher level of ongoing charges.
  • The Fund may use derivatives to help achieve its investment objective. This can result in leverage (higher levels of debt), which can magnify an investment outcome. Gains or losses to the Fund may therefore be greater than the cost of the derivative. Derivatives also introduce other risks, in particular, that a derivative counterparty may not meet its contractual obligations.
  • If the Fund holds assets in currencies other than the base currency of the Fund, or you invest in a share/unit class of a different currency to the Fund (unless hedged, i.e. mitigated by taking an offsetting position in a related security), the value of your investment may be impacted by changes in exchange rates.
  • When the Fund, or a share/unit class, seeks to mitigate exchange rate movements of a currency relative to the base currency (hedge), the hedging strategy itself may positively or negatively impact the value of the Fund due to differences in short-term interest rates between the currencies.
  • Securities within the Fund could become hard to value or to sell at a desired time and price, especially in extreme market conditions when asset prices may be falling, increasing the risk of investment losses.
  • The Fund aims to stay within predetermined volatility parameters over a rolling period of at least 5 years. However, the Fund may move outside these parameters if considered beneficial to investment performance or with the aim of preserving capital. Managing volatility will be prioritised over income generation.
  • Some or all of the ongoing charges may be taken from capital, which may erode capital or reduce potential for capital growth.
  • The Fund could lose money if a counterparty with which the Fund trades becomes unwilling or unable to meet its obligations, or as a result of failure or delay in operational processes or the failure of a third party provider.
    Specific risks
  • The Fund invests in other funds (including exchange-traded funds and investment trusts/companies). This may introduce more risky assets, derivative usage and other risks associated with the underlying funds, as well as contributing to a higher level of ongoing charges.
  • The Fund may use derivatives with the aim of reducing risk or managing the portfolio more efficiently. However this introduces other risks, in particular, that a derivative counterparty may not meet its contractual obligations.
  • If the Fund holds assets in currencies other than the base currency of the Fund, or you invest in a share/unit class of a different currency to the Fund (unless hedged, i.e. mitigated by taking an offsetting position in a related security), the value of your investment may be impacted by changes in exchange rates.
  • Securities within the Fund could become hard to value or to sell at a desired time and price, especially in extreme market conditions when asset prices may be falling, increasing the risk of investment losses.
  • The Fund could lose money if a counterparty with which the Fund trades becomes unwilling or unable to meet its obligations, or as a result of failure or delay in operational processes or the failure of a third party provider.
  • The Fund invests significantly in investment trusts to gain exposure to alternative asset classes and, since investment trusts are listed equities, events impacting the wider equity market are likely to impact the Fund.
    Specific risks
  • The Fund invests in other funds (including exchange-traded funds and investment trusts/companies). This may introduce more risky assets, derivative usage and other risks associated with the underlying funds, as well as contributing to a higher level of ongoing charges.
  • The Fund may use derivatives to help achieve its investment objective. This can result in leverage (higher levels of debt), which can magnify an investment outcome. Gains or losses to the Fund may therefore be greater than the cost of the derivative. Derivatives also introduce other risks, in particular, that a derivative counterparty may not meet its contractual obligations.
  • If the Fund holds assets in currencies other than the base currency of the Fund, or you invest in a share/unit class of a different currency to the Fund (unless hedged, i.e. mitigated by taking an offsetting position in a related security), the value of your investment may be impacted by changes in exchange rates.
  • When the Fund, or a share/unit class, seeks to mitigate exchange rate movements of a currency relative to the base currency (hedge), the hedging strategy itself may positively or negatively impact the value of the Fund due to differences in short-term interest rates between the currencies.
  • Securities within the Fund could become hard to value or to sell at a desired time and price, especially in extreme market conditions when asset prices may be falling, increasing the risk of investment losses.
  • The Fund could lose money if a counterparty with which the Fund trades becomes unwilling or unable to meet its obligations, or as a result of failure or delay in operational processes or the failure of a third party provider.
    Specific risks
  • Shares/Units can lose value rapidly, and typically involve higher risks than bonds or money market instruments. The value of your investment may fall as a result.
  • The Fund invests in other funds (including exchange-traded funds and investment trusts/companies). This may introduce more risky assets, derivative usage and other risks associated with the underlying funds, as well as contributing to a higher level of ongoing charges.
  • The Fund may use derivatives with the aim of reducing risk or managing the portfolio more efficiently. However this introduces other risks, in particular, that a derivative counterparty may not meet its contractual obligations.
  • If the Fund holds assets in currencies other than the base currency of the Fund, or you invest in a share/unit class of a different currency to the Fund (unless hedged, i.e. mitigated by taking an offsetting position in a related security), the value of your investment may be impacted by changes in exchange rates.
  • Securities within the Fund could become hard to value or to sell at a desired time and price, especially in extreme market conditions when asset prices may be falling, increasing the risk of investment losses.
  • The Fund could lose money if a counterparty with which the Fund trades becomes unwilling or unable to meet its obligations, or as a result of failure or delay in operational processes or the failure of a third party provider.
    Specific risks
  • Shares/Units can lose value rapidly, and typically involve higher risks than bonds or money market instruments. The value of your investment may fall as a result.
  • An issuer of a bond (or money market instrument) may become unable or unwilling to pay interest or repay capital to the Fund. If this happens or the market perceives this may happen, the value of the bond will fall.
  • When interest rates rise (or fall), the prices of different securities will be affected differently. In particular, bond values generally fall when interest rates rise (or are expected to rise). This risk is typically greater the longer the maturity of a bond investment.
  • The Fund invests in other funds (including exchange-traded funds and investment trusts/companies). This may introduce more risky assets, derivative usage and other risks associated with the underlying funds, as well as contributing to a higher level of ongoing charges.
  • The Fund may use derivatives with the aim of reducing risk or managing the portfolio more efficiently. However this introduces other risks, in particular, that a derivative counterparty may not meet its contractual obligations.
  • If the Fund holds assets in currencies other than the base currency of the Fund, or you invest in a share/unit class of a different currency to the Fund (unless hedged, i.e. mitigated by taking an offsetting position in a related security), the value of your investment may be impacted by changes in exchange rates.
  • Securities within the Fund could become hard to value or to sell at a desired time and price, especially in extreme market conditions when asset prices may be falling, increasing the risk of investment losses.
  • Some or all of the ongoing charges may be taken from capital, which may erode capital or reduce potential for capital growth.
  • The Fund could lose money if a counterparty with which the Fund trades becomes unwilling or unable to meet its obligations, or as a result of failure or delay in operational processes or the failure of a third party provider.
    Specific risks
  • An issuer of a bond (or money market instrument) may become unable or unwilling to pay interest or repay capital to the Fund. If this happens or the market perceives this may happen, the value of the bond will fall.
  • When interest rates rise (or fall), the prices of different securities will be affected differently. In particular, bond values generally fall when interest rates rise (or are expected to rise). This risk is typically greater the longer the maturity of a bond investment.
  • The Fund invests in other funds (including exchange-traded funds and investment trusts/companies). This may introduce more risky assets, derivative usage and other risks associated with the underlying funds, as well as contributing to a higher level of ongoing charges.
  • The Fund may use derivatives to help achieve its investment objective. This can result in leverage (higher levels of debt), which can magnify an investment outcome. Gains or losses to the Fund may therefore be greater than the cost of the derivative. Derivatives also introduce other risks, in particular, that a derivative counterparty may not meet its contractual obligations.
  • If the Fund holds assets in currencies other than the base currency of the Fund, or you invest in a share/unit class of a different currency to the Fund (unless hedged, i.e. mitigated by taking an offsetting position in a related security), the value of your investment may be impacted by changes in exchange rates.
  • Securities within the Fund could become hard to value or to sell at a desired time and price, especially in extreme market conditions when asset prices may be falling, increasing the risk of investment losses.
  • Some or all of the ongoing charges may be taken from capital, which may erode capital or reduce potential for capital growth.
  • The Fund could lose money if a counterparty with which the Fund trades becomes unwilling or unable to meet its obligations, or as a result of failure or delay in operational processes or the failure of a third party provider.
    Specific risks
  • Shares/Units can lose value rapidly, and typically involve higher risks than bonds or money market instruments. The value of your investment may fall as a result.
  • The Fund invests in other funds (including exchange-traded funds and investment trusts/companies). This may introduce more risky assets, derivative usage and other risks associated with the underlying funds, as well as contributing to a higher level of ongoing charges.
  • The Fund may use derivatives with the aim of reducing risk or managing the portfolio more efficiently. However this introduces other risks, in particular, that a derivative counterparty may not meet its contractual obligations.
  • If the Fund holds assets in currencies other than the base currency of the Fund, or you invest in a share/unit class of a different currency to the Fund (unless hedged, i.e. mitigated by taking an offsetting position in a related security), the value of your investment may be impacted by changes in exchange rates.
  • Securities within the Fund could become hard to value or to sell at a desired time and price, especially in extreme market conditions when asset prices may be falling, increasing the risk of investment losses.
  • The Fund could lose money if a counterparty with which the Fund trades becomes unwilling or unable to meet its obligations, or as a result of failure or delay in operational processes or the failure of a third party provider.